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Sunday, November 21, 2010

Ozimals Holiday and Community Meeting Schedule

Greetings Bunny Peeps!

As you know, we have entered the holiday season, and Ozimals wants to give you a heads-up for our schedule changes and limited support days between now and the New Year.

**Community Meetings Go to Bi-Weekly for the Holiday Season**

So that we can continue our strong focus on wrapping up open projects and making progress on our new projects despite the normal holiday rush and off days, we are taking the Community Meetings to biweekly beginning this week and continuing through the New Year. We will of course, have additional meetings if needed and supplement with Bunny Bytes newsletters to keep you updated. The schedule for Community Meetings between now and the beginning of January will be as follows:

Nov. 29th
Dec. 13th
Dec. 27th
Jan. 10th

That means that there will not be a Community meeting tomorrow, November 21st. After the Jan 10th meeting, we will evaluate to see if we need to go back to a weekly schedule or if biweekly is preferred by the community. Let us know your thoughts in January :)

**Holiday Limited Support Days**

Everyone wants to spend time with their loved ones during the holidays, and our hard working and dedicated Ozimals staff definitely deserves to do that! On the days listed below we will have limited support online and in our ticket system.

Limited support means there may or may not be CSRs in-world on shifts. We do have some people working shifts on some of the days below but there won't be constant coverage. But don't worry! You are always able to file a ticket 24/7 on our support site - http://support.ozimals.com

Tickets filed on these days will be addressed on the next business workday.

November 25th, 26th and 27th
December 24th, 25th and 26th
December 31st, January 1st and January 2nd

We appreciate your patience and we wish you and yours all the best during this holiday season!

Much Wintery <3,

Your Ozimals Team

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